Frequently Asked Questions

Pricing depends on your home's size, condition, and the type of cleaning you need. A standard cleaning for a 3-bedroom, 2-bathroom home typically ranges from $150-$250. Deep cleans and move-in/move-out services cost more due to the extra detail involved. Contact us for a free, personalized quote—we'll give you an exact price with no hidden fees.

Yes! We provide free, no-obligation quotes. Simply fill out our online form or call us at (352) 764-4747. We'll ask about your home's size, current condition, and cleaning needs, then provide an accurate quote within 24 hours.

Booking is easy! You can request a quote through our website, call or text us at (352) 764-4747, or email hello@palmacleaningco.com. Once you approve your quote, we'll schedule your cleaning at a time that works for you.

We accept cash, check, all major credit cards, Zelle, and Venmo. Payment is due upon completion of service unless otherwise arranged for recurring customers.

No deposit is required for most residential cleanings. For large projects like post-construction cleaning or commercial contracts, we may request a deposit to secure your booking.

Our standard cleaning covers all the essentials: dusting surfaces and furniture, vacuuming and mopping floors, cleaning bathrooms (toilets, sinks, showers/tubs, mirrors), kitchen cleaning (counters, appliances exterior, sink, stovetop), making beds, emptying trash, and general tidying. We follow a detailed checklist to ensure nothing is missed.

A deep clean includes everything in a standard cleaning PLUS detailed attention to often-neglected areas: inside appliances (oven, microwave, refrigerator), baseboards, light fixtures, ceiling fans, door frames, window sills, inside cabinets, and more. Deep cleans are recommended for first-time customers or homes that haven't been professionally cleaned recently.

Yes, but this is typically included in deep cleaning or move-in/move-out services. For standard recurring cleanings, interior appliance cleaning can be added as an extra service. Just let us know what you need!

We can include light laundry (folding clean clothes, changing bed linens) and loading/unloading the dishwasher as add-on services. Let us know when you book and we'll include it in your quote.

We clean interior window glass as part of our service. For exterior windows or detailed window track cleaning, this can be added as an extra service.

It depends on your lifestyle! We recommend weekly cleaning for busy families with kids and pets, bi-weekly for most households, and monthly for minimal-maintenance homes or as a supplement to your own cleaning. We'll help you find the right schedule during your consultation.

We offer same-day service based on availability. Call us at (352) 764-4747 as early as possible and we'll do our best to accommodate you. Same-day requests are subject to our current schedule.

We understand plans change! We require 48 hours' notice for cancellations or rescheduling. Cancellations with less than 48 hours' notice are subject to a $50 cancellation fee. This helps us manage our team's schedule and serve all our customers effectively.

Our standard hours are Monday through Friday, 8 AM to 6 PM. Weekend appointments may be available based on demand—contact us to check availability.

We do our best to send the same team for recurring services. Consistency helps our cleaners learn your preferences and maintain high standards in your home. If your regular cleaner is unavailable, we'll send an equally qualified team member.

Yes! Palma Cleaning is fully licensed, bonded, and insured in the state of Florida. We carry comprehensive liability insurance and workers' compensation coverage, protecting both your home and our team.

Absolutely. Every member of our team undergoes a thorough background check before joining Palma Cleaning. We only hire trustworthy professionals you can feel comfortable having in your home.

No, you don't need to be home. Many of our clients provide a key, garage code, or lockbox access. We treat every home with respect and will notify you when we arrive and when we've finished.

Accidents are rare, but we're fully insured. If any damage occurs, report it within 24 hours and we'll assess the situation promptly. Legitimate claims are handled through our insurance for repair or replacement.

We offer a 48-hour satisfaction guarantee. If you're not completely happy with any aspect of our cleaning, contact us within 48 hours and we'll return to address your concerns at no extra charge. Your satisfaction is our priority.

Yes! We bring all professional-grade cleaning supplies and equipment. You don't need to provide anything. If you have specific products you'd like us to use, just let us know.

Yes, we offer eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Just request green cleaning when you book and we'll use our eco-friendly product line.

Absolutely. Our standard products are pet-safe, and our eco-friendly options are even gentler. We're experienced with pet households and know how to clean effectively while keeping your furry friends safe.

Of course! If you have specific products you prefer (due to allergies, sensitivities, or personal preference), we're happy to use them. Just have them available and let us know when you book.

We serve Ocala and all of Marion County, including Stone Creek, Oak Run, Golden Hills, On Top of the World (OTOW), Belleview, Dunnellon, the World Equestrian Center area, and The Villages. If you're unsure whether we service your area, give us a call!

Yes! We proudly serve The Villages community, including Spanish Springs, Lake Sumter Landing, Brownwood, and all surrounding neighborhoods. We understand the unique needs of active adult communities.

Yes, we specialize in equestrian property cleaning in the Ocala/Marion County area, including homes near the World Equestrian Center. We understand the unique challenges of farm and estate properties and use horse-safe products.

Yes! We provide commercial cleaning services for offices, medical facilities, retail spaces, and other businesses throughout Marion County. Contact us for a customized commercial cleaning quote.

Yes! Our move-in/move-out cleaning is a comprehensive deep clean designed for real estate transitions. We clean inside all cabinets, drawers, and appliances to get the home ready for new occupants or help you get your deposit back.

Absolutely. Post-construction cleaning is one of our specialties. We remove construction dust, debris, and residue from every surface, leaving your newly renovated space move-in ready.

Yes, we offer gentle, respectful cleaning services for seniors and assisted living communities. Our team is patient, thorough, and experienced with the unique needs of elderly clients.

No judgment here! We recommend starting with a deep clean to get your home to a baseline level, then transitioning to regular maintenance cleanings. Be honest about your home's condition when requesting a quote so we can provide accurate pricing and send the right team.