Terms and Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the Palma Cleaning Co. website at palmacleaningco.com and our cleaning services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Palma Cleaning Co. ("we," "our," or "us") reserves the right to modify these Terms at any time. We will notify you of any changes by updating the "Last updated" date. Your continued use of our website or services after any modifications constitutes acceptance of the updated Terms.

Services

Palma Cleaning Co. provides professional residential and commercial cleaning services in Ocala, FL, and surrounding areas including Marion County, The Villages, Stone Creek, Oak Run, Dunnellon, and the World Equestrian Center area.

Our services include but are not limited to:

• Standard house cleaning (weekly, bi-weekly, monthly)
• Deep cleaning
• Move-in/move-out cleaning
• Post-construction cleaning
• Commercial and office cleaning
• Equestrian property cleaning

Booking and Scheduling

• Appointments: All cleaning appointments are subject to availability. We will confirm your appointment via phone, text, or email.
• Access: You must provide safe and reasonable access to your property at the scheduled time. If our team cannot access the property, the appointment may be considered a late cancellation.
• Accuracy: You agree to provide accurate information about your property, including square footage, number of rooms, and any special cleaning requirements.

Cancellation Policy

• 48-Hour Notice Required: We require at least 48 hours' notice for cancellations or rescheduling.
• Late Cancellation Fee: Cancellations made with less than 48 hours' notice will be subject to a $50 cancellation fee.
• No-Shows: If our team arrives at the scheduled time and is unable to access the property or complete the cleaning due to circumstances within your control, you may be charged the full amount for the scheduled service.
• Utilities Required: If our team arrives and water or electricity is not available at the property, we will be unable to perform the cleaning and you will be charged 50% of the scheduled booking amount.
• Weather and Emergencies: We reserve the right to reschedule appointments due to severe weather conditions or emergencies. We will contact you as soon as possible to arrange an alternative time.

Pricing and Payment

• Quotes: All quotes are estimates based on the information provided. Final pricing may vary based on actual conditions encountered during service.
• Payment: Payment is due upon completion of service unless otherwise agreed. We accept cash, check, credit card, Zelle, and Venmo.
• Additional Services: If additional services are requested or required beyond the original scope, we will discuss pricing with you before proceeding.
• Price Changes: We reserve the right to adjust pricing with reasonable notice for recurring services.

Our 48-Hour Satisfaction Guarantee

We stand behind the quality of our work. If you are not completely satisfied with our cleaning service, please contact us within 48 hours of service completion, and we will return to address any areas of concern at no additional charge.

This guarantee is subject to the following conditions:

• You must notify us within 48 hours of the completed service
• The issue must relate to areas included in the original service scope
• We must be given the opportunity to re-clean the affected areas
• The property conditions must be substantially similar to when the original service was performed

Property Access and Preparation

• Clear Surfaces: For optimal cleaning, we recommend clearing countertops, desks, and other surfaces of personal items before our arrival.
• Pets: Please secure pets in a safe area during the cleaning service. We love pets, but for their safety and our team's safety, they should be kept separate from work areas.
• Valuables: Please secure jewelry, cash, and other valuables before our arrival. We are not responsible for items left in accessible areas.
• Keys and Access: If you provide keys or access codes, you authorize us to enter your property for scheduled services. We will handle all access information securely.

Liability and Insurance

Palma Cleaning Co. is fully licensed, bonded, and insured. Our insurance covers:

• General liability
• Property damage
• Worker's compensation

In the unlikely event of damage during our service:

• Please report any damage within 24 hours of service
• We will assess the damage and, if caused by our team, arrange for repair or replacement
• We are not liable for pre-existing damage, normal wear and tear, or damage caused by defective items
• Our liability is limited to the actual cash value of damaged items

Limitation of Liability

To the maximum extent permitted by law, Palma Cleaning Co. shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for the service in question
• Circumstances beyond our reasonable control

Website Use

When using our website, you agree to:

• Provide accurate and complete information when submitting forms
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper functioning of the website

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Palma Cleaning Co. or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Non-Solicitation

You agree not to directly or indirectly solicit, hire, or engage any Palma Cleaning Co. employee or contractor for cleaning services outside of our company for a period of one (1) year following their last service at your property.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Marion County, Florida.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: