Privacy Policy

Introduction

Palma Cleaning Co. ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at palmacleaningco.com or use our cleaning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you request a quote, book a service, or contact us, we may collect:

• Name
• Email address
• Phone number
• Home or business address
• Service preferences and special instructions
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website
• Geographic location (city/region level)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process your service requests and bookings
• Communicate with you about appointments, quotes, and service updates
• Send promotional materials and special offers (with your consent)
• Respond to your inquiries and customer service requests
• Analyze website usage to improve user experience
• Comply with legal obligations

Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cookies

We use essential cookies that are necessary for the basic functionality of our website. These cookies do not track you for advertising purposes.

Essential cookies help with:

• Remembering your preferences
• Enabling form submissions
• Basic website functionality and security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

SMS/Text Messaging

Palma Cleaning Co. offers SMS/text message communications to customers who provide their mobile phone number and opt in to receive them. By providing your mobile number through our website forms, booking process, or by replying to a request for consent, you agree to receive text messages from Palma Cleaning Co.

SMS messages are sent from (352) 715-7378. Our main business line for voice calls is (352) 764-4747.

Types of Messages

Mobile information and messages may include:

• Appointment confirmations, reminders, and scheduling updates
• Quote follow-ups and service-related questions
• Dispatch and arrival notifications from our cleaning team
• Invoices, payment links, and receipts
• Occasional promotional offers or service announcements (only if you opt in to marketing messages)

Consent & Opt-In

We only send SMS messages to customers and prospective customers who have provided their phone number and consented to receive text messages. Consent is obtained when you submit your phone number through a form on our website and affirmatively check the SMS consent checkbox. Consent to receive text messages is not a condition of purchasing any goods or services.

Message Frequency & Rates

Message frequency varies based on your interactions with us (typically fewer than 10 messages per month). Message and data rates may apply based on your mobile carrier plan. Palma Cleaning Co. is not responsible for any charges from your wireless carrier.

Opt-Out & Help

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send one final message confirming you have been unsubscribed, and you will no longer receive text messages from us. To resubscribe, reply START.

For help or questions about our text messaging program, reply HELP to any message, or contact us at (352) 764-4747 or hello@palmacleaningco.com.

Privacy of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information we collect as part of the SMS program (such as your phone number and opt-in status) is used solely to deliver the messages you've requested and to operate our cleaning services. We do not sell, rent, or share your mobile number or SMS opt-in information with third-party marketers under any circumstances.

Our SMS program is supported by third-party messaging service providers (such as Twilio) who transmit messages on our behalf under strict data-protection agreements. These providers are not permitted to use your information for their own marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: