What to Expect
Your Cleaning Visit,
Start to Finish
Everything you need to know before, during, and after your appointment. We want your cleaning to feel effortless.
The quick version
Your visit in four steps
01
Prep your home
Clear beds, floors, and counters so we can focus on deep cleaning.
02
We arrive ready
Supplies in hand, on time, no prep needed from you.
03
Thorough clean
Detailed room-by-room checklist. Nothing missed.
04
48-hour guarantee
Not happy? Let us know and we'll make it right.
Step One
Before we arrive
To help our team focus on cleaning instead of moving things around, please take a few minutes before your appointment to clear off beds, floors, and countertops.
We're happy to straighten as we go, but heavy clutter (piles of laundry, toys, or belongings on surfaces) takes time away from the deeper cleaning your home deserves.
Tips to help us help you
- Put away loose clothing, toys, and personal items
- Clear countertops, dining tables, and nightstands
- Secure valuables, cash, and anything fragile
- Let us know if there are rooms we should skip
- Make sure we have access (key, code, or someone home to let us in)
Important: 50% service fee
If our team arrives and the property has excessive clutter that prevents us from cleaning effectively, we're unable to perform the service and you'll be charged 50% of the scheduled booking amount.
The same fee applies if water or electricity is unavailable at the property when we arrive, since we need both to do our job.
Outlined in our Terms & Conditions, which you agree to when booking.
Step Two
We show up ready to work
Our team brings everything we need, so you don't have to prepare a thing.
Everything we need
Professional-grade products, microfiber cloths, vacuums, and mops. Packed and ready.
Your products welcome
Allergies or sensitivities? Have your products out and let us know. Eco-friendly options available on request.
No need to be home
Leave us a key, garage code, or lockbox. We'll message you when we arrive and when we're done.
Step Three
A detailed room-by-room clean
Every cleaning follows a detailed, room-by-room checklist so nothing gets missed. Exactly what's included depends on the service you booked: standard, deep, or move-in/out.
View the full checklistStep Four
After we finish
We'll message you when we're done and leave your home ready to enjoy. If you're home, we'll happily walk through everything with you.
A small favor: if you notice anything we missed during the walkthrough, we'd really appreciate you letting the team know while they're still on site. It's so much easier for us to touch up on the spot, and we want to leave knowing you're happy. Of course, if you spot something later, just reach out and we'll take care of it.
Our Promise
48-hour satisfaction guarantee
If anything isn't up to your standards, just let us know within 48 hours and we'll come back to make it right, at no extra charge.
Good to know
What we don't do
Up front, so there are no surprises.
No dishes or laundry
We focus on cleaning surfaces, floors, bathrooms, and kitchens, not personal chores.
No animal waste
We don't clean up pet accidents, litter boxes, or other animal waste. Please have these handled before we arrive.
No heavy decluttering
If a room is packed with belongings, we may not be able to clean it effectively. Let us know ahead of time and we'll help figure out the best approach.
No biohazards
We don't clean blood, bodily fluids, or hoarding-level conditions. Those require specialized services.
No heavy lifting
We clean under and around furniture that moves easily, but we don't move large or heavy pieces.
No outdoor spaces
We focus on the inside of your home. Patios, decks, exterior windows, and garage floors aren't part of a standard clean, though some are available as add-ons.
Pets
We're pet-friendly
We use pet-safe products and we love your furry family members.
If your pet is shy, anxious, or reactive, let us know ahead of time. We're happy to keep certain doors closed or pets confined during cleaning.
Questions or changes?
We're easy to reach
Special requests, last-minute changes, or just need to chat? Give us a shout.
- Call or text (352) 764-4747
- hello@palmacleaningco.com
- 48-hour notice preferred for cancellations
Ready to book your cleaning?
Get a free, no-obligation quote today and let us take cleaning off your to-do list.